1. Unplug your Brother machine from the AC power outlet (electrical socket). 2. Using both hands, open the scanner cover and remove the Disc Tray. ... 3.If the paper support flap is open, close it, and then close the paper support. 4. Open the Disc Guide. Thanks For more go to: - Brother Printer Paper Jam
My model is unique, however perhaps my cure can give you and others motivation. I had a similar sort of issue with a Brother MFC-6710DW, just three years.