After getting burned twice this year by suppliers who promised quick turnaround and then went silent for weeks while our production line just sat there waiting on stock, I was honestly ready to give up and just overpay through a middleman to avoid the hassle, but a warehouse manager I met at a trade event in Dubai mentioned he had been sourcing from a reliable heavy duty pallets supplier in Dubai for almost a year without a single missed deadline, so I gave them a shot mostly out of desperation and to my surprise the order actually showed up on time, the pallets were consistent in build quality across the whole batch which honestly surprised me since we usually get a few warped ones mixed in from other places, not saying it was a perfect experience because there was a bit of back and forth over sizing specs at first, but overall relief is the main feeling right now and I figured other people dealing with the same supplier headaches might want to know there are actually decent options out there if you look past the usual big names everyone recommends.
Consistent build quality across a whole batch is honestly rarer than on time delivery in my experience, most suppliers can hit a deadline but still send a few warped units mixed in that you catch during unloading.
Glad it worked out but curious what the back and forth over sizing was actually about, was that on your end not specifying clearly enough or them misunderstanding the spec sheet initially?
Been burned by the exact same silent treatment thing twice this year too, it's honestly the worst part of dealing with suppliers, not the mistakes themselves but the total radio silence when something goes wrong.
One good order is a promising start but I'd wait until you've done at least two or three rounds before fully trusting them, first orders tend to get more attention than the ones after they've already won you over.
Production line sitting idle waiting on stock is such a specific pain, glad you found something that actually works. Would love to know what kind of lead time they quoted versus what they actually delivered in the end.